Change the configuration of your Case Management services
The Case Management services enable every Swift user to benefit from a coherent, comprehensive and universal frictionless experience while exchanging cross border payments onto the Swift network.
The Case Management products suite is composed of:
- The Stop and Recall (SRP) service, which aims at immediately stopping a payment that has been made incorrectly or fraudulently.
- The Case Resolution (CASE) service, which aims at quickly solving an investigation related to missing or incorrect payment information.
Ordering checklist
- You must be authorized to use the ordering application before you can begin the process
- All mandatory fields, as indicated by an orange triangle in the Case Management e-forms, must be filled.
- The parent destination (CPD) which will place the order aims to provision non-gpi BICs, from the user category Supervised Financial Institutions (SUPE) or Payments System Participants (PSPA), into the Case Management services.
- If your parent destination desires to provision BIC under the Swift GPI service, it is the following e-forms which should be completed: https://www.swift.com/myswift/ordering/order-products-services/gpi-swift-global-payments-innovation-initiative-customer-credit-transfer-gcct
- If your parent destination desires to provision BIC under the Swift GPI Case Resolution service, it is the following e-forms which should be completed: https://www.swift.com/myswift/ordering/order-products-services/gpi-case-resolution
Note that parent destinations already subscribed to Swift GPI can complete the Case Management e-forms to provision non-gpi SUPE/PSPA entities from the group hierarchy in the Case Management services
Place orders
Case Management
The configuration of your Case Management services can be amended via the below 2 e-forms:
- Add/Remove BICs in/from the Case Management services in Test
This first e-form enables your parent destination (CPD) to add or remove non-gpi SUPE/PSPA BICs from its hierarchy in/from the Case Management services in the Test & Training environment.
- Add/Remove BICs in/from the Case Management services in Live
This second e-form enables your parent destination (CPD) to add or remove non-gpi SUPE/PSPA BICs from its hierarchy in/from the Case Management services in the Live environment.
