A messaging and communication interface connecting to the Swift network. Messaging and communication interfaces are provided by Swift and compatible third-parties vendors. Customers must connect to Swift through a Swift compatible interface.

Communication interface software provides a link between the SwiftNet network and the messaging interface software. It provides centralised, automated, and high-throughput integration with different in-house financial applications and service-specific interfaces.

Messaging interface software supports the use of Swift messaging protocols (FIN, RMA, InterAct store-and-forward, FileAct store-and-forward, FileAct real time). They enable customers to connect business applications to Swift messaging services and enable the maximum automation of system management tasks.

The Swift department that fulfils customer orders end-to-end, administers customer data and contracts, and ensures secure customer access to SwiftNet services. The Customer Operations department also collects and publishes official information (for example, BIC and directories) and is responsible for the system and the network's provisioning that enable customers to work with Swift. The department also takes care of the maintenance and support of the internal IT and applications, including the infrastructure security.

The primary BIC of a customer designated as Swift head of traffic of a group.