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customer

See Swift customer.

compatible customer managed interface

A messaging and communication interface connecting to the Swift network. Messaging and communication interfaces are provided by Swift and compatible third-parties vendors. Customers must connect to Swift through a Swift compatible interface.

Communication interface software provides a link between the SwiftNet network and the messaging interface software. It provides centralised, automated, and high-throughput integration with different in-house financial applications and service-specific interfaces.

Messaging interface software supports the use of Swift messaging protocols (FIN, RMA, InterAct store-and-forward, FileAct store-and-forward, FileAct real time). They enable customers to connect business applications to Swift messaging services and enable the maximum automation of system management tasks.

Related links
Swift Compatible Interface Programme Overview

Customer Operations

The Swift department that fulfils customer orders end-to-end, administers customer data and contracts, and ensures secure customer access to SwiftNet services. The Customer Operations department also collects and publishes official information (for example, BIC and directories) and is responsible for the system and the network's provisioning that enable customers to work with Swift. The department also takes care of the maintenance and support of the internal IT and applications, including the infrastructure security.

Related links
Ordering (www.swift.com)

Customer Payments and Transaction Reporting

Trainings
Understand the Swift customer payment message flows and related transaction reporting, to identify the various parties involved in a customer payment and to understand the differences of a customer payment made with the serial method and the cover method.
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CBPR+ - Customer Payments - Professional

Trainings
Understand how to interpret and populate ISO 20022 messages for Customer Payments following the CBPR+ guidelines.Customer PaymentsCustomer Payments and Transaction Reporting using ISO 20022Business Application Header (head.001)FI to FI Customer Credit Transfer with the Serial Method (pacs.008)FI to FI Customer Credit Transfer with the Cover Method (pacs.008, pacs.009)Customer Payments Using ISO 20022 (Exercises)FINplus Customer Credit Transfer Initiation with ISO 20022 (pain.001)FINplus…
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Customer Security Programme - Customer Refresher v2023

Trainings
This webcast is a recording of the latest version of the customers refresher webinars that ran in March and April 2023. The webcast will be covering CSP in general, CSCF, IAF and KYC-SA key elements for the CSCF v2023.
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Swift's Customer Security Programme Introductory Video

Trainings
Discover how the Swift's Customer Security Programme (CSP) reinforces the security of the global financial system. This video is part of the Customer Security Programme (CSP).
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Customer Payments Using ISO 20022 (Exercises)

Trainings
Practice your understanding of the Swift customer payment message flows. Identify the various parties involved in a Swift customer payment using the serial and cover methods.Learning objectives:Complete the various parties involved in a Swift customer payment using the serial and cover methods.
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Customer Security Officer - Expert

Trainings
Do you want to become an experienced customer security officer? Familiarise yourself with related security profiles in your institution and be aware of the industry best practices and Swift recommendations. Estimated duration: 01:00Contact us: Swift Smart AdministratorOnline SwiftNet Pki AdministrationOnline Operations Manager PKI Management: Working with RBACChannel Certificate Management in Alliance Lite2Customer Security Officers: Best Practices and Recommendations
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Cyber Security: Customer Incidents

Trainings
Understand how cyber criminals can penetrate your local infrastructures. You will also learn how important it is to prevent, detect, and report any breaches in security. This course is part of the Customer Security Programme (CSP).
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Customer Payments and Transaction Reporting using ISO 20022

Trainings
Understand the Swift customer payment message flows and related transaction reporting. Identify the various parties involved in a Swift customer payment. Understand the differences between a Swift customer payment made with serial method and one made with cover method.
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Mastering the Single Customer Credit Transfer (MT 103)

Trainings
"A specialised tailored learning package for anyone who would like to fully master the Single Customer Credit Transfer (MT 103 and MT 202 COV). The training facilitator will guide the participants through a number of case studies and exercises, and where your own examples can also be used and to get guidance on rules and best practises for payment messages with reference to the Swift User Handbook. Course content Customer payments using the Serial method with MT 103 Customer payments using the…
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Customer Security Officer - Professional

Trainings
Get familiar with the interface you use to manage the security aspects of the software. Learn security best practices on operator and token management. Estimated duration: 02:15Contact us: Swift Smart AdministratorPre testTest your knowledge as a professional Customer Security OfficerSwift PKI AdministrationIntroduction to PKI ManagementCustomer Securityswift.com Administrators: Security Best Practices and RecommendationsCertificate ManagementIntroduction to Certificate Management in Alliance…
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