Navigate the tabs on this page to place a new order for new products and services, change your existing configuration or terminate a product.
You can also find out about the different steps involved in the ordering process, from placing an order to requesting high priority or emergency handling.
Quick access
Understanding the ordering process
Update your swift.com personal profile
Go to the 'Request Accesses' tab of your profile. Click on Edit, go to the 'Ordering and Billing Applications' section, tick the checkbox by ‘Ordering', ‘Order Status’ and ‘Configuration Changes’ and save. Approval is needed from your Swift administrator.
Place your order
- Complete the order details. Some fields are prefilled automatically; some provide a selection through a drop down menu. Mandatory fields are indicated by an orange triangle.
- Verify details and confirm the information provided in Step 1.
Note that the “Draft e-orders only” role can be used to implement a 4-eyes verification process before submitting e-orders to Swift. See here for more information.
Order confirmation
We will confirm receipt of the order. The person who placed the order will receive automated providing status updates. No order is binding until Swift has notified the customer that Swift has accepted the order.
Track your order
Check the status and details of your orders. Delete, cancel or clone existing orders using our online tracking tool.
Billing and invoicing information
For information about billing and invoicing, see the billing and invoicing section of the website.
Emergency treatment
Standard orders will be processed within ten business days following the submission of a valid form and the completion of any necessary approvals. For high priority and emergency orders, please contact your local sales manager or regional support centre asap. Swift will try to expedite the order processing and provisioning process. If this is not or no longer possible within the usual process flow, a manual emergency treatment of the order can be requested at the cost of 2000 EUR, subject to a feasibility evaluation by Swift.
Order cancellation and modification
Please check your orders carefully before submitting. If you need to modify or cancel your order, please contact your local sales manager or regional support centre asap. Swift will try to accommodate in the normal order processing and provisioning process. If this is not or no longer possible within the usual process flow, a manual emergency treatment of the order cancellation or modification can be requested at the cost of 2000 EUR, subject to a feasibility evaluation by Swift.
Ordering tool Terms and Conditions
Use of this ordering service is subject to the Swift Ordering Service - Terms and Conditions.
