Case Management

Streamline your exceptions and investigations

Case Management

Exceptions and investigations are time-consuming and expensive. But they don’t have to be. To help put time and money back in your hands, we’ve reimagined Case Management. It’s packed full of features, including data pre-population, end-to-end tracking, and central orchestration – all supercharged by ISO 20022.

Benefits

Saving you money

By adopting Case Management, financial institutions could see an overall industry-level profit uplift of $600 million per year through a reduction of liquidity and operational costs.

Put time on your side

Streamlining your exceptions and investigations processes saves you time, allowing you to spend it on tasks that add more value to your business.

Supercharged by ISO 20022

With features supercharged by ISO 20022’s richer data, you can take your business to new heights and ensure each investigation message is clear and concise.

Offer a better customer experience

Keep your customers happy by offering an exceptional experience, even when investigations occur.

Stay ahead of ISO 20022 deadlines

By November 2025, financial institutions must be ready to receive camt.110 investigation requests with an embedded MT199 via FINPlus through Case Management. And by November 2026, they’ll need to send and receive NATIVE camt.110 requests and camt.111 responses via FINPlus too. Don't wait, adopt Case Management now and stay ahead of the curve.

Features

Business validation checks

Automatically rejects investigations that violate business rules
Pre-check logic

Leverages payment tracker data to send automatic responses to certain requests, based on underlying payment status information
Data pre-population

Automatically fills fields using information from related transactions or investigations
Smart routing

Investigations are routed directly to the appropriate agent, reducing unnecessary message flows
Automated reminders

Automatically sends reminders to keep investigations moving
End-to-end tracking

Provides full transparency based on the end-to-end investigation reference

Swift at Sibos: On demand

In this session, industry experts discuss how a centralised exception and investigation solution could help the industry realise huge time and cost savings.